Terms of Use

1. Introduction and Binding Agreement

These Terms of Use ("Terms") form a legally binding agreement between you and Zinner ("Zinner," "we," "us," or "our") governing your access to and use of the Zinner mobile application, websites (including zinnerapp.com), related APIs, content, and services (collectively, the "Service"). By downloading, accessing, creating an account, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

These Terms are written in English and are designed for users in North America (including the United States and Canada), the European Economic Area / United Kingdom / Switzerland ("Europe"), and the People's Republic of China ("China"). They are intended to satisfy core consumer, electronic commerce, and platform compliance expectations in those regions. Where a mandatory local law grants you non-waivable rights, that law prevails over conflicting language in these Terms to the minimum extent required.

Zinner is a high-net-worth relationship agent: software that helps ambitious professionals organize relationship context, prepare for interactions, and develop strategies. The Service may include AI-assisted drafting, notes, memory features, media analysis, and related tools. The Service is not a dating agency, matchmaking brokerage, legal advisor, medical advisor, therapist, or financial advisor.

2. Eligibility, Capacity, and Regional Access

You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) to use the Service. By using the Service, you represent that you have legal capacity to enter this agreement. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.

United States users represent that they are not barred from receiving services under U.S. law and are not located in a comprehensively sanctioned jurisdiction. European users confirm they will use the Service in accordance with applicable consumer and data protection laws. China users confirm they will comply with the Cybersecurity Law, Personal Information Protection Law, and other applicable Chinese regulations when using the Service from China.

We may restrict, suspend, or refuse Service in jurisdictions where offering the Service would be unlawful, commercially impractical, or inconsistent with our risk controls. Availability of features may differ by region, device, app store, or language. English is the controlling language of these Terms unless mandatory local law requires otherwise.

3. Account Registration, Security, and Authentication

Certain features require an account. You agree to provide accurate registration information and to keep it updated. Authentication may include phone verification, Apple Sign In, or other methods we enable. You are responsible for safeguarding credentials and for all activity under your account, except for unauthorized use that you promptly report after discovering it.

You must not share accounts, sell access, or create accounts through automated means without our written permission. We may require identity or age verification where required by law or risk policy. If we reasonably believe an account is compromised, we may lock it and require recovery steps.

You may delete your account through in-app controls or by contacting [email protected], subject to legal retention obligations described in the Privacy Policy. Deletion may be irreversible, and some residual records may remain for fraud prevention, dispute resolution, accounting, or legal compliance.

4. Description of the Service and AI Features

The Service may help you store relationship notes, prepare conversation strategies, analyze screenshots or media you upload, generate suggestions, and organize follow-ups. AI outputs are probabilistic and may be incomplete, outdated, biased, or incorrect. You must independently verify any AI suggestion before relying on it in real-world personal, social, professional, or financial decisions.

You remain solely responsible for how you communicate with other people. Zinner does not guarantee romantic outcomes, introductions, social status gains, or relationship success. You agree not to use the Service to harass, stalk, coerce, defraud, discriminate unlawfully, or manipulate others.

We may modify, add, or discontinue features at any time. Where a change materially reduces a paid feature you already purchased through Apple, remedies will follow Apple’s subscription rules and applicable consumer law.

5. Acceptable Use Policy

You agree not to: (a) reverse engineer, decompile, or attempt to extract source code except to the extent mandatory law permits; (b) probe, scan, or stress-test our systems without authorization; (c) upload malware or harmful code; (d) scrape the Service at a volume that impairs performance; (e) bypass rate limits, paywalls, or access controls; (f) impersonate others or misrepresent affiliation; (g) upload content you do not have rights to process; (h) use the Service for child sexual exploitation material or any exploitation of minors; (i) use the Service to build a competing product using our non-public materials; or (j) violate any applicable law.

You further agree not to use AI features to generate content intended to blackmail, extort, deepfake, or non-consensually intimate another person. We may investigate suspected violations and cooperate with law enforcement when legally required or when we reasonably believe there is imminent harm.

We may remove content, suspend accounts, or terminate access for Acceptable Use violations. Where Europe’s Digital Services Act or similar rules require notice-and-action processes, we will maintain complaint channels described in the Contact section.

6. User Content and License Grant

"User Content" means text, images, audio, files, notes, prompts, and other materials you submit to the Service. You retain ownership of your User Content to the extent you own it under applicable law. You represent that you have all rights necessary to submit User Content and that it does not infringe others’ rights.

You grant Zinner a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and create derivative technical representations of User Content solely to operate, secure, improve, and provide the Service, including AI processing. This license ends when User Content is deleted from our active systems, subject to backups and legal retention.

For Europe, processing of User Content that constitutes personal data is governed by the Privacy Policy and GDPR legal bases. For China, processing of personal information follows PIPL notice and consent principles described in the Privacy Policy. Feedback you voluntarily send about the product may be used by us without restriction, excluding your confidential personal data.

7. Subscriptions, Trials, Taxes, and Apple In-App Purchases

Paid plans, if offered, are sold as auto-renewing subscriptions or one-time purchases through Apple In-App Purchase unless we expressly state otherwise. Payment processing, billing, refunds, and cancellation for Apple purchases are handled by Apple under your Apple ID terms. To manage or cancel, use Apple Subscription settings.

Prices may be shown inclusive or exclusive of tax depending on region. You are responsible for any taxes not collected by Apple or us. Free trials convert to paid subscriptions unless canceled before the trial ends, as disclosed at purchase.

United States users acknowledge that digital content purchases may be final subject to Apple’s refund policies and applicable state law. European consumers may have a 14-day withdrawal right for distance contracts, which can be limited once digital content delivery begins with prior express consent and acknowledgment of loss of withdrawal rights, as required by EU consumer law. China users are entitled to statutory rights under the Law on the Protection of Consumer Rights and Interests and related e-commerce rules for defective digital services.

8. Intellectual Property of Zinner

The Service, including software, model prompt frameworks, visual design, trademarks, logos, and documentation, is owned by Zinner or its licensors and protected by copyright, trademark, trade secret, and other laws. Except for the limited right to use the Service under these Terms, no rights are granted.

You may not use "Zinner," our logos, or confusingly similar marks without written permission. Open-source components are licensed under their own licenses; those licenses govern those components.

9. Third-Party Services and Links

The Service may interoperate with third parties such as Apple, cloud hosting, analytics, messaging providers, or model providers. Those services are governed by their own terms. We are not responsible for third-party sites or services we do not control.

If you enable integrations, you authorize us to exchange data with those providers as needed to deliver the integration, subject to the Privacy Policy.

10. Privacy and Data Protection Cross-Reference

Our Privacy Policy explains how we collect and process personal information under United States state privacy laws (including California CCPA/CPRA), Canadian privacy principles, GDPR/UK GDPR, and China’s PIPL. By using the Service, you acknowledge that Privacy Policy. Where consent is required, we will request it through appropriate notices and controls.

11. Disclaimers of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT AI OUTPUTS WILL BE ACCURATE OR SUITABLE FOR YOUR PURPOSES.

SOME JURISDICTIONS DO NOT ALLOW DISCLAIMER OF CERTAIN WARRANTIES. IN EUROPE AND CERTAIN U.S. STATES, CONSUMERS RETAIN MANDATORY STATUTORY WARRANTIES THAT CANNOT BE EXCLUDED. NOTHING IN THESE TERMS LIMITS THOSE NON-WAIVABLE RIGHTS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZINNER AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) USD 50. FOR APPLE-BILLED SUBSCRIPTIONS, AMOUNTS PAID MEANS AMOUNTS ATTRIBUTABLE TO THE SERVICE AFTER APPLE’S FEES AS REASONABLY DETERMINABLE.

THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE WHERE SUCH LIMITATION IS PROHIBITED, FRAUD, OR WILLFUL MISCONDUCT. EUROPEAN CONSUMERS RETAIN MANDATORY RIGHTS AGAINST LIABILITY EXCLUSIONS FOR GROSS NEGLIGENCE OR INTENTIONAL ACTS AS REQUIRED LOCALLY.

13. Indemnification

You will defend and indemnify Zinner and its affiliates against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your User Content, your misuse of the Service, your violation of these Terms, or your violation of any law or third-party rights, except to the extent caused by our willful misconduct.

14. Suspension and Termination

You may stop using the Service at any time. We may suspend or terminate access immediately if you materially breach these Terms, create risk or legal exposure, or if we discontinue the Service. We will provide notice when reasonably practicable and legally required.

Upon termination, your right to use the Service ends. Provisions that by nature should survive (including ownership, disclaimers, limitations, indemnity, and dispute terms) will survive.

15. Dispute Resolution — United States and Canada

If you reside in the United States, these Terms are governed by the laws of the State of California, excluding conflict-of-law rules, unless mandatory local law requires otherwise. Except for small claims and injunctive claims for IP misuse, disputes will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. YOU AND ZINNER WAIVE CLASS ACTIONS AND CLASS ARBITRATIONS TO THE EXTENT PERMITTED BY LAW.

You may opt out of arbitration within 30 days of first accepting these Terms by emailing [email protected] with your name, account identifier, and a clear statement of opt-out. Canadian users may have additional rights under provincial consumer protection statutes that cannot be waived; those rights remain available.

16. Dispute Resolution — Europe

If you are a consumer in the EEA, UK, or Switzerland, you may bring proceedings in the courts of your habitual residence, and you benefit from mandatory consumer protections of that residence. These Terms do not exclude such protections. EU consumers may also use the European Commission Online Dispute Resolution platform where applicable. Governing law will be the law of your habitual residence for mandatory consumer provisions.

17. Dispute Resolution — China

If you use the Service primarily from mainland China, disputes shall first be resolved through friendly consultation. If consultation fails, either party may submit the dispute to the competent people’s court at the defendant’s domicile, unless mandatory law requires another forum. These Terms shall be interpreted consistently with PRC laws for China-facing users regarding mandatory rules on personal information, cybersecurity, and consumer protection.

18. Export, Sanctions, and Anti-Abuse Compliance

You agree to comply with applicable export control and sanctions laws. You will not use the Service if you are on a prohibited party list or in a comprehensively sanctioned region where such use is illegal.

19. Changes to the Terms

We may update these Terms from time to time. Material changes will be notified through the Service, website, or email where appropriate. Continued use after the effective date constitutes acceptance, except where mandatory law requires explicit consent. The "Last updated" date appears at the top of the Terms.

20. Miscellaneous

These Terms are the entire agreement regarding the Service and supersede prior conflicting terms for the same subject. If any provision is unenforceable, the remainder remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or asset sale. Notices may be provided electronically.

Apple is not a party to these Terms and has no obligation to furnish maintenance or support for the App. Apple is a third-party beneficiary of your acknowledgment that Apple has no warranty obligations beyond those stated in Apple’s App Store terms for refunds of the purchase price, if any.

21. Contact

Questions about these Terms: [email protected]. Legal notices: [email protected]. Privacy requests: [email protected]. Website: https://zinnerapp.com/. App Store: https://apps.apple.com/app/id6800319141.

Annex A — Examples of Prohibited Conduct

Without limiting Section 5, prohibited conduct includes: using the Service to generate scripts for romance scams; compiling dossiers for stalking; sending AI-written threats; uploading intimate images of others without consent; attempting to jailbreak safety systems to produce illegal content; creating fake accounts to evade bans; harvesting other users’ data if any community features exist; and using automated bots to spam generative endpoints.

We may consider contextual evidence, including velocity of requests, content patterns, victim reports, and law-enforcement requests. Enforcement may include content removal, feature limits, suspension, termination, and referral to authorities.

If you believe an enforcement action was taken in error, email [email protected] with your account identifier and relevant details. Appeals do not guarantee reinstatement. Repeated or severe violations may result in permanent bans without further notice where permitted by law.

You agree that investigative logs, safety classifiers, and abuse reports may be retained as described in the Privacy Policy even after content removal, when needed to prevent recidivism or comply with legal duties.

Annex B — Service Levels and Beta Features

Unless a separate enterprise agreement states otherwise, the Service is provided without a formal uptime service-level agreement. We aim for high availability but may perform maintenance, experience outages, or degrade AI latency during peak load or model-provider incidents.

Beta or experimental features may be labeled as such and may be unstable, confidential, rate-limited, or withdrawn at any time. Feedback on beta features helps improve the product and may be used as described in Section 6.

We may prioritize stability and safety over feature completeness. Temporary disablement of AI endpoints for safety reasons is not a breach of these Terms.

Annex C — Relationship Advice Disclaimer (Expanded)

Zinner’s suggestions are general educational and organizational tools. They are not personalized professional advice. Decisions about dating, marriage, immigration, employment, or finances require your independent judgment and, where appropriate, licensed professionals.

You agree that interpersonal outcomes depend on many factors outside our control, including other people’s autonomy. You will not assert claims against Zinner based solely on dissatisfaction with social or romantic results.

If the Service references frameworks such as high-net-worth relationship management, dating strategy, or elite social etiquette, those references are descriptive tools, not guarantees, stereotypes, or endorsements of unethical, illegal, or non-consensual behavior.

Annex D — Accessibility and Language

These Terms are provided in English as the governing language for international users, except where mandatory local law requires a local-language version to prevail. If we publish translations, they are for convenience unless expressly designated as controlling.

If you need a reasonable accommodation to review these Terms, contact [email protected]. We will work with you in good faith to provide an accessible alternative format where feasible.

Annex E — Additional U.S. State Disclosures

Some U.S. states require specific disclosures for digital services. Where those laws apply, we provide required notices at purchase or in-product. California users should also review the Privacy Policy’s CCPA section. Nothing in these Terms limits non-waivable rights under New Jersey, California, or other state consumer statutes.

If a state law prohibits mandatory arbitration or class-action waivers for certain claims, those prohibitions control for residents of that state to the extent required.

Annex F — Additional EU Consumer Notes

If you are an EU consumer, you may be entitled to conformity remedies for digital content and digital services under Directive (EU) 2019/770 as implemented locally. We will not use terms that create a significant imbalance contrary to good faith under EU unfair-terms rules. Mandatory local consumer protections remain available.

Where we pre-contractually provide information required by EU consumer directives, that information forms part of the contract. If there is a conflict between marketing copy and these Terms, these Terms control except for mandatory pre-contract information that must prevail.

Annex G — Additional China Compliance Notes

If you access the Service from mainland China, you agree not to use the Service to produce or disseminate content prohibited by PRC law. You agree to cooperate with lawful real-name or verification requirements if mandated for specific features. Platform rules required by Chinese regulators, if applicable to our offering, will be communicated through in-app notices.

Nothing in these Terms requires either party to violate mandatory PRC law. If a provision is invalid under PRC mandatory rules for China-facing users, it will be modified to the minimum extent necessary to comply.

Annex H — Communications, Notices, and Electronic Signatures

You consent to receive agreements, notices, disclosures, and other communications electronically, including by in-app messages, website postings, or email associated with your account. Electronic communications satisfy any legal requirement that such communications be in writing, to the extent permitted by the U.S. E-SIGN Act, eIDAS principles in Europe, and comparable electronic commerce rules in China and Canada.

You are responsible for keeping your contact information current. Notices are deemed received when posted in the Service or sent to your last provided contact method. If email is undeliverable because your address is invalid, notice may still be effective when posted in-product.

Your click-to-accept, continued use after notice, or in-app acknowledgment may constitute acceptance of updated Terms where legally valid. Where a jurisdiction requires a wet-ink signature or qualified electronic signature for a specific act, that local formality controls for that act only.

Annex I — Force Majeure and Operational Dependencies

We are not liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, terrorism, labor disputes, power or internet failures, government actions, epidemics, or outages at Apple, cloud providers, or model providers.

AI features depend on third-party model availability, rate limits, and safety filters. Temporary unavailability of AI endpoints does not entitle you to damages where the rest of the Service remains usable or where we offer a commercially reasonable workaround.

If a force majeure event continues for more than sixty days and materially prevents core Service delivery, either party may terminate the affected paid period upon notice, subject to Apple’s refund rules for app-store purchases.

Annex J — Interpretation

Headings are for convenience only. The words "including" and "for example" mean including without limitation. If these Terms conflict with in-app promotional text, these Terms control except for mandatory pre-contract consumer information.

No joint venture, partnership, employment, or agency relationship is created by these Terms. Third-party beneficiaries are limited to Apple as expressly stated and any successor permitted assignee.

Survival: Sections concerning intellectual property, user content licenses already exercised, disclaimers, limitations, indemnity, dispute resolution, and any accrued payment obligations survive termination.